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Vacancy No. 233-1

Title of Position: System Technician

Vacancy exists in the Finance/MIS Division

Salary Range: $15.99 - $20.14 (35 hour work week)

Date Posted: August 21, 2014

Deadline for Applying: September 4, 2014

Remarks: This is a Classified/Bargaining Unit Position

Examination Weight: 60% Written/40% Oral

Statement of Duties: Under the general supervision of the MIS Director will be responsible for maintaining, repairing and supporting the City’s PC hardware, software and peripherals as well as assisting MIS personnel wherever and whenever needed. Duties will include City-wide responsibility for hardware repair, maintenance and support for City P.C.’s and laptops; City Printers, scanners and other P.C. peripherals; Directly assists P.C. users in identifying and resolving their problems, or if understanding and knowledge is an issue, provide summary training as required; City telephones, telephone connections and cabling as needed; City cell phones, smartphones, phone recording system, projectors, and Tac-Packs; City data network communications equipment and cabling as needed; City-wide responsibility for software installation, maintenance and support for software on City P.C.’s, tablets and laptops; software drivers for City printers and other peripherals; Assist the MIS Director or his/her designees diagnose and address basic e-mail problems; diagnose and address basic telephone issues; diagnose and address basic data network issues; install and configure wireless access points as needed; provide direct support on large, major or critical network related projects as needed; act as the vendor point of contact and onsite technician for support of the Police and Fire Department’s CAD/RMS software and provide status reports to the MIS Director on any pending issues; assist in addressing the City’s network server issues; assist as needed by monitoring and managing vendor operations at the work site; Assist with the update of content of the City’s websites; update the general content and link updates throughout a website as requested by the MIS Director or his/her designees; provide direct support on large, major or critical website related projects as needed; act in a continually expanding capacity as knowledge, experience and expertise grows; Database Upgrades and Data Maintenance as needed; Perform other job related duties as required.

Education & Experience: Applicants must possess an Associate’s Degree or equivalent from a two-year college or technical school supplemented with at least five years related work experience and/or training; or any equivalent combination of education and experience. Applicant must have A+ Certification.

T.D.D.: 739-9150 Telecommunications Device for the Deaf

The City of Warwick is an Equal Opportunity Employer